Privacy Policy

Effective Date: 26 Dec 2025

LS Network Sdn Bhd, operating under the brand Doctorkayu, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us through our website, services, or other platforms.

1. Information We Collect

1. Personal Information:

   • Name, email address, phone number, mailing address, and payment details provided during account creation, inquiries, or purchases.

2. Non-Personal Information:

   • Browser type, IP address, device information, and browsing behavior collected via cookies and analytics tools.

3. Custom Orders:

   • Details about designs or engraving requests, which may include custom text or personal preferences.

2. How We Use Your Information

We use the information collected to:

• Process orders, payments, and deliveries.

• Communicate updates about your order or services.

• Respond to inquiries and provide customer support.

• Improve our products, services, and website.

• Send promotional offers, newsletters, or marketing materials (with your consent).

• Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

• Service Providers: Third-party logistics, payment processors, or IT support required to fulfill your orders and operate our business.

• Legal Authorities: If required to comply with legal obligations or protect our rights.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience and collect usage data. You can manage cookie preferences through your browser settings.

5. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, alteration, or misuse. However, no method of electronic transmission is 100% secure.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.

• Opt out of receiving marketing communications.

• Withdraw consent for data collection where applicable.

To exercise these rights, contact us at [insert email address or phone number].

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting to our website. Please review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via Phone: +60124104699 or Email: sales@doctorkayu.my